Warranty Policy

Our warranty covers manufacturing defects and faults under normal use conditions. However, the warranty becomes null and void in the following cases:

• Damage caused by power surges, electrical or power-related issues.
• User mishandling, accidental damage, or unauthorized modifications.

Original Packaging Requirement
All warranty claims and replacements must be accompanied by the original packaging, including all box contents (manuals, accessories, etc.). The packaging must be in good condition, free from excessive damage. We strongly advise keeping the packaging until the warranty period expires. No warranty claims will be accepted without the original packaging.

Warranty Period (Valid from the date of purchase):

• Anker, Soundcore by Anker, and Eufy by Anker: 6-month warranty period.
• EcoFlow: 18-month warranty period.
• All non-Anker products: No warranty is provided.

Warranty Claim Process

• Only one warranty claim is allowed per sale.
• If an item is returned under a warranty claim, the inspection process takes a minimum of two weeks (working days only).
• Warranty claims will be processed as per Anker’s guidelines, which may result in either a replacement or a refund at our discretion.

Refund Policy

• Refunds apply only to the cost of the item.
• Delivery charges and transaction fees are non-refundable.

Return Shipping Policy

• If an item is deemed defective under our warranty policy, we will arrange for the collection of the faulty item and the delivery of the replacement. The buyer is responsible for the costs associated with this pickup and delivery service, which are non-refundable.

For further inquiries, please contact our support team before initiating a return or warranty claim.